Frequently Asked Questions
Everything you need to know about your Backstage Cosmetics experience.
Are your products cruelty-free?
Yes, Backstage Cosmetics Inc. is 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Do you offer professional discounts?
Yes, we have a Pro Program for certified makeup artists. Please visit our 'Pro Artist' page to submit your credentials and apply for a 30% discount on all orders.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products safe for sensitive skin?
All our products are dermatologically tested and formulated without harsh parabens. However, we recommend checking the full ingredient list on the product page if you have specific allergies.